Good Practice
Complaints and Appeals
In response to specific requests from the sector, SPA has produced a good practice statement on applicant complaints and appeals.
These recommendations may be of particular interest in view of the changes to student fees and funding, student number controls, increased competition, greater availability and scrutiny of information and a general rise in public awareness. All of these factors may lead to an increase in applicant complaints and appeals. SPA’s good practice statement provides key considerations when developing/reviewing institution policy to help ensure it is clear and robust.
SPA is unable to investigate any individual cases of complaint or appeal on behalf of applicants. Such disputes should always be addressed with the institution concerned.
If you have any comments or if there is anything you would like to bring to our attention, please contact Dan Shaffer.
back to Good Practice main page
Created: January 2012